Monitoring
Installed by you.
Connected with help.
Choosing to install your own equipment does not mean you have to work out monitoring on your own.
Match the service to the equipment
Know what's connected.
Know what's included.
Your equipment, communications, location, and the services you choose determine the available options.
We confirm the service, pricing, onboarding requirements, and activation steps before you proceed. We do not assume that every camera, app feature, or technical service is included in basic alarm monitoring.
Alarm monitoring
Discuss which alarm events and services your system can support.
Communications
Confirm the supported connection and any communication-related charges.
Remote features
Ask about app access, notifications, cameras, and any required subscriptions.
Before activation
A few things
worth being clear on.
Is monitoring already active when equipment arrives?
No. Equipment must be installed and connected, and activation and testing must be completed before monitoring is operational.
Is camera recording the same as alarm monitoring?
No. Recording stores video; alarm monitoring is a separate service. Live video review or intervention must not be assumed unless explicitly included in the agreed service.
Are the app and cellular connection included?
This depends on the equipment and selected service. We confirm included features, communication charges, and any additional subscriptions before you proceed.
Can you provide monitoring anywhere?
Availability is confirmed for the equipment and service location. Tell us where the system will be used so we can review the options.