Equipment from us
Programming is completed before shipping. Installation, connection, activation, and testing still need to be completed at the property.
Help with a ReadySet systemSupport & onboarding
Do it yourself.
With someone in your corner.
Alarm or camera system? Start with onboarding, a recording or connection question, or additional technical help.
Equipment you own
Onboarding starts with a compatibility review. We help supported equipment through the agreed activation process.
Help with existing equipmentAdditional help
Further troubleshooting, programming changes, and other technical assistance are available separately. Scope and charges are agreed first.
Discuss technical assistanceThe useful answers
Before you
reach out.
For an emergency, call 911. Website requests are not an emergency response channel.
What information should I include?
Your name, a way to reach you, the equipment brand/model if known, and a brief description of the question. Do not include alarm codes, passwords, or other security credentials.
Does onboarding mean unlimited technical support?
No. Onboarding support and ongoing technical assistance have different scopes. Additional help is available, with any charges explained before extra work is agreed.
Can I get manuals or installation instructions?
Instructions depend on the equipment selected. Ask the team for the documentation appropriate to your system; do not use instructions for an unrelated model.
What should I do about a time-sensitive alarm issue?
Use the contact and alarm-response instructions supplied with your activated service. Do not rely on a website form for urgent alarm events. Call 911 for an emergency.
Can someone install the equipment for me?
ReadySet is a self-installation offering. Alpha Protection provides local professional installation separately within its service area. Ask about availability rather than assuming an on-site visit is included.